Refund policy

Our printed merchandise is made to order. Please check the size guide, color, design, wording, and shipping details carefully before ordering.

Damaged, defective, misprinted, or incorrect items: Email chefsashatheboss@gmail.com as soon as you notice the problem, preferably within 14 days of delivery, with your order number, a description, and clear photos. This lets us investigate and submit a supplier claim within its deadline. We will review the issue and arrange a replacement or refund for a confirmed production error, damage, or incorrect item. Do not send an item back before contacting us for instructions.

Changed mind, wrong size, or wrong color selected: Because these items are made to order, we do not offer discretionary returns or exchanges solely for a change of mind or an incorrectly selected size or color. This does not apply when we send the wrong item or where applicable law gives you a right to cancel, return, or obtain another remedy.

Cancellations and changes: Contact us immediately with your order number. We will check whether a change or cancellation is still possible. We cannot guarantee changes after production or fulfillment has started.

Missing or delayed deliveries: Contact us promptly if tracking shows a problem or an estimated delivery date has passed. We will investigate with the fulfillment provider or carrier. Please provide your order number; do not post your full address or payment details in public messages.

Refund processing: We will notify you of the outcome after reviewing your request. Approved refunds will be sent to the original payment method. Your bank or payment provider controls when the credit appears.

Nothing in this policy limits rights or remedies you have under applicable consumer law.